ENITHR

Free 15-min intake · Session within 2 days · €250 all-in · Second session free if nothing has changed

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Legal

Privacy, terms and complaints

Demo version. These texts are a realistic framework and will be completed before launch with the business registration details and the practice address.

Privacy statement (GDPR)

Who is responsible

Lumira Hypnotherapy (Draga), based in Amsterdam, is responsible for processing your personal data. Questions about privacy can be sent to [email protected].

Which data is processed

  • Contact details: name, email address, phone number
  • The content of your message, intake and session notes, insofar as needed for the follow-up
  • Payment details needed for the invoice
  • The personal hypnosis recording made for you

For what purpose and on what basis

Your data is used to contact you, to carry out the session and follow-up, to invoice, and to meet statutory retention obligations. The legal basis is the performance of the agreement and, for data about your health, your explicit consent. You can withdraw that consent at any time.

Retention periods

Session notes and recordings are kept for a maximum of 2 years after the follow-up ends, unless you ask for deletion sooner. Invoice data is kept for 7 years in line with Dutch tax law.

Sharing with third parties

Your data is not sold and not shared with third parties, except with processors needed for the service (email provider, Zoom, payment service, bookkeeping), with whom a data processing agreement is in place. Zoom sessions are not recorded without your explicit consent.

Your rights

You have the right to access, correct, delete, restrict and transfer your data, and you can object to processing. Send a message to [email protected]; you will receive a reply within a month. If you are not satisfied, you can lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

Website and cookies

This website uses no tracking cookies and no advertising profiles. The contact form only sends what you fill in yourself.

Terms (summary)

  • The package costs €250 including VAT and comprises: free intake, one session of up to 3 hours, a personal recording and at least 3 months of follow-up.
  • Payment before the session by iDEAL or bank transfer. The session is confirmed once payment has been received.
  • Rescheduling is free up to 48 hours before the session. After that the session and the payment lapse, except in cases of force majeure by agreement.
  • There is no refund. If you have listened to the recording daily, stayed in touch and there is no change after 3 months, you get a second session within those 3 months at no cost.
  • Hypnotherapy is not a medical or psychological treatment and does not replace one. You are responsible for reporting medical conditions and medication use in the intake.
  • Draga may refuse or stop a session if it turns out that DIT is not suitable (see the medical disclaimer). In that case the amount paid is refunded.
  • Everything you share is confidential, unless the law requires otherwise.

The full general terms and conditions are sent with the intake and can be requested via [email protected].

Complaints procedure

  1. Discuss it with Draga first. Send a message via WhatsApp or email. You will receive a reply and a proposal for a conversation within 5 working days.
  2. Written complaint. If you cannot resolve it together, submit your complaint in writing via [email protected] with a description of what happened and what you expect. You will receive a written reply within 2 weeks.
  3. Independent complaints officer. Before launch Draga will join a recognised, independent complaints and disputes scheme for complementary care. Its details will be listed here as soon as the registration is complete.

Last updated: October 2026.